Privacy Policy

Luxastraaero respects the importance of responsible personal data handling throughout the private jet consultation and booking process. This Privacy Policy explains what information we may collect, why we collect it, how it may be used, when it may be disclosed, and the choices available to individuals.

Luxastraaero operates from Hong Kong. Questions concerning this policy or personal data may be sent to jetliner@luxastraaero.com.

Information That Enters Our Process

Personal data may be provided when you browse our website, submit a consultation request, communicate with our team, attend an office consultation, request a flight plan, accept an itinerary, or contact us regarding an existing arrangement.

Depending on the interaction, information may include:

• Name and contact details
• Consultation request information
• Passenger and journey details
• Departure and destination information
• Travel dates and scheduling preferences
• Baggage-related information
• Correspondence with our team
• Information required for charter administration
• Website usage and device information

We seek to collect information reasonably relevant to the purpose for which it is requested.

Why We Use Personal Data

Information collected during your interaction with Luxastraaero may be used to respond to inquiries, schedule consultations, understand travel requirements, develop proposed itineraries, prepare quotes, administer accepted arrangements, process amendments or cancellations, and communicate information concerning a journey.

Personal data may also be used for internal administration, record keeping, website operation, dispute handling, and compliance with applicable legal or regulatory requirements.

Where information is required to arrange a particular charter service, failure to provide it may affect our ability to prepare or administer the requested arrangement.

When Information May Travel Further

Certain information may need to be disclosed where reasonably necessary to arrange or administer a charter journey.

Depending on the circumstances, relevant information may be shared with parties involved in flight arrangements, airports, service providers, professional advisers, or governmental and regulatory bodies.

We may also disclose information where required by applicable law, a court, or a relevant public authority.

Personal data is not disclosed for purposes unrelated to the reason it was collected unless there is an applicable basis for doing so.

Data Across Borders

Private aviation can involve destinations outside Hong Kong. Where a journey requires information to be communicated outside Hong Kong, data may be subject to the laws and practices applicable in the receiving jurisdiction.

Where relevant, Luxastraaero will handle such transfers in accordance with applicable requirements and the purpose connected with the charter arrangement.

How Long Information Stays With Us

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, related business administration, dispute management, or applicable legal obligations.

When information is no longer reasonably required, appropriate steps may be taken regarding its deletion or anonymization, subject to applicable requirements.

Website Data

Our website may collect basic information relating to visits, browser interactions, device characteristics, and website activity. Cookies or similar technologies may also be used to support website functionality and understand how visitors interact with pages.

Browser settings may allow users to restrict certain cookies. Doing so may affect some website functions.

Your Data Rights

Luxastraaero handles personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) (PDPO) and its applicable Data Protection Principles.

Subject to the PDPO, individuals may request access to personal data held about them and request correction where applicable.

Requests should contain sufficient information for us to identify the relevant records and understand the nature of the request.

Policy Updates

This Privacy Policy may be revised when our procedures, website functions, services, or applicable requirements change. Updated wording may be published on our website.

Privacy Contact

Questions, access or correction requests, and other privacy-related communications may be directed to:

Luxastraaero
Hong Kong
Email: jetliner@luxastraaero.com